What type of payment does ACES accept?
ACES accepts Visa, MasterCard, Discover, American Express, Checks, Money Orders.
Does ACES invoice customers?
Net 30 accounts can be set up for agencies upon approval.
What type of payment does ACES accept for international customers?
International orders must be paid for by credit card, international money order, or by check from an American bank (we are unable to process international checks).
What is ACES' Return Policy?
ACES wants all our customers to be satisfied with their purchases. We are happy to exchange items that are not to your satisfaction if returned within 30 days of receipt of goods if the product is in as-new condition. ACES will be happy to exchange goods that are defective. Custom Orders cannot be returned.
What steps should be taken upon receipt of an order?
Examine all new purchases immediately upon receipt. Note any defects or problems. Contact ACES immediately about any problems/defects noted. ACES will be happy to exchange goods that are defective. Please download our "acceptance of freight" guidelines.
Does ACES charge a Restocking Fee?
Return of large quantities of product are subject to a restocking fee. Contact your ACES representative for details.
How quickly will I receive my order from ACES?
ACES endeavors to ship orders within twenty-four hours.
How do I register for ACES Community Sharing Program?
Do all products ship from ACES in Boulder, CO?
Some products ship directly from our manufacturer in order to save time and additional shipping costs.
What type of shipping methods does ACES offer?
Standard, Three Day, Two Day, Overnight, Freight, International. Orders received after 2.30pm mountain will be processed the next day.
What is a Daily Special?
Each day ACES offers an online daily special. The daily special is only available at that price on the day of advertising. If, for some reason you are unable to order the product online please call one of our customer service representatives on 1.800.338.2237. Sorry, no price adjustments will be given on prior or backordered purchases.
What is ACES' Privacy Policy?
We do not store credit card information. We will contact you and ask for permission to charge/refund your credit card. We do not share our customer names or addresses with anyone.
What are the Terms & Conditions for Clearance Items?
Products in this section are either discontinue lines or scratch and dent seconds. Backorder in not offered on the lines in this section. There is a "no return, no warranty" on these products. All sales are finsl. Clearance prices represent savings off the original prices. Sorry, no price adjustments will be given on prior purchases. Should you have any questions please contact a customer service representative at 1.800.338.2237.
